PT Bank Seabank Indonesia

SeaBank adalah lembaga keuangan digital. SeaBank adalah perusahaan perbankan berbasis teknologi yang memberikan nasabah kenyamanan perbankan 24/7 dari rumah atau di mana saja, melalui ponsel pintar.

SeaBank bertujuan untuk menjadi Bank dengan tujuan Layanan Digital di negara ini melalui optimalisasi produk berkelanjutan dan teknologi mutakhir, memberikan pengalaman pengguna yang lancar dan menyenangkan.

Sebelum diakuisisi oleh SEA pada tahun 2021, SeaBank dikenal sebagai PT Bank Kesejahteraan Ekonomi (BKE), sebuah bank yang didirikan pada tahun 1992. SEA (NYSE: SE) adalah pemimpin dalam hiburan digital, e-commerce, dan layanan keuangan digital di seluruh dunia. Asia Tenggara Raya. Bersama Sea, misi SeaBank adalah meningkatkan kehidupan konsumen dan usaha kecil di wilayah kami dengan teknologi.

Lowongan Kerja PT Bank Seabank Indonesia

Tertarik bekerja di PT Bank Seabank Indonesia? Siapkan berkas lamaran dan CV anda beserta berkas-berkas pendukung lamaran lainnya.

1. Team Leader Customer Operations Solo

Deskripsi Pekerjaan :

• Involve and provide solutions to problems experienced by customers that cannot be handled by L1 Agents, to maintain customer satisfaction and Agent capability.
• Switch L1 agents to serve customers in accordance with specified service quality standards
• Monitor and evaluate Agent performance, provide learning or training opportunities, and take corrective action, so that Agents perform according to their productivity potential.
• Ensure L1 agent productivity meets specified targets
• Prepare and create Agent performance reports every week/month/year, to support future team performance evaluations.

Kualifikasi :

• Minimum 3 (three) years working as a contact center in the banking industry or technology company
• Minimum Bachelor’s degree from any major
• Understand the operation of information & computer systems
• Understand verbal & non-verbal communication methods
• Able to communicate using minimally passive English
• Understand data processing and reporting

2. Customer Service Branch Kelapa Gading

Deskripsi Pekerjaan :

• Carry out services to customers as:
• Deliver product and service information bank;
• Follow up and finish customer complaints;
• Perform all activities that become relevant Customer Service authorities Automated Teller Machine card.
• Conducting Cross Selling of Bank products.
• Perform archive management.
• Handle complaints from customers and create a recap of customer complaints in Microsoft Excel form.
• Identify and mitigate potential risks, especially Operational Risk on each transactions made in Customer Service.
• Performing Customer Due Diligence to obtain accurate relevant information prospective customer data in accordance with the data submitted in the opening application account.
• Performing Enhanced Due Diligence to high-risk customers by adding aspects requirements or data that must be met by prospective customer.
• Implement Payment Tools Using Cards operations.

Kualifikasi :

• Minimum Diploma or Bachelor’s degree from any major.
• At least 1 (one) year of experience in related field.
• Excellent with Excel and able to operate Microsoft Office & PowerPoint.
• Customer oriented.
• Placement Kelapa Gading.

3. Field Collection Agent

Deskripsi Pekerjaan :

• Perform field collection visits to non-performing loan portfolios
• Prepare collection deposit slips and a list of debtors before every visits
• Update all visit results through daily reports
• Follow up on contactable debtors with payment promises
• Follow up on debtors who breach their promise-to-pay

Kualifikasi :

• Minimum a Diploma or Bachelor’s degree in any major
• Minimum 1 year of experience in field collection
• Understands BI regulations, OJK regulations, and other regulations related to banking activities
• Able to operate Microsoft Office well
• Understands general banking operations

4. Desk Collection Agent

Deskripsi Pekerjaan :

• Responsible for collection from customers for the non-performing loan portfolio under management via telephone
• Performing duties for all debtor billing result
• Updating all debtor billing results through daily reports
• Following up on debtors who have under perform on non-performing loans.
• Working in a team and individual contributor

Kualifikasi :

• Minimum Diploma Degree in any field.
• At least 1 Year(s) of working experience in the related field.
• Experiences in skip trace are an advantage.
• Familiar with collection strategies and creative in negotiating repayment terms and methods.
• Have good interpersonal skills
• Able to work together with a team or Individual.
• Excellent communication skills both verbal and written.

5. Teller Branch Bintaro

Deskripsi Pekerjaan :

• Melayani kebutuhan Nasabah dalam memproses transaksi tunai dan non-tunai
• Mengelola uang tunai khasanah (cash in vault) secara harian
• Memastikan uang yang diterima telah sesuai dan transaksi diproses sesuai dengan ketentuan yang berlaku
• Membuat dan bertanggung jawab terhadap laporan-laporan yang diperlukan dalam ruang lingkup Teller

Kualifikasi :

• Minimal S1 semua jurusan
• Minimal 1 (satu) tahun pengalaman kerja sebagai Frontline di perbankan
• Mampu mengoperasikan Microsoft Office
• Memahami proses operasional dan ketentuan perbankan
• Teliti, disiplin, jujur dan service oriented
• Bersedia ditempatkan cabang SeaBank di Bintaro, Tangerang

6. Teller Branch Padang

Deskripsi Pekerjaan :

• Melayani kebutuhan Nasabah dalam memproses transaksi tunai dan non-tunai
• Mengelola uang tunai khasanah (cash in vault) secara harian
• Memastikan uang yang diterima telah sesuai dan transaksi diproses sesuai dengan ketentuan yang berlaku
• Membuat dan bertanggung jawab terhadap laporan-laporan yang diperlukan dalam ruang lingkup Teller

Kualifikasi :

• Minimal S1 semua jurusan
• Minimal 1 (satu) tahun pengalaman kerja sebagai Frontline di perbankan
• Mampu mengoperasikan Microsoft Office
• Memahami proses operasional dan ketentuan perbankan
• Teliti, disiplin, jujur dan service oriented
• Bersedia ditempatkan di cabang SeaBank di Padang, Sumatera Barat

7. Know Your Customer Agent

Deskripsi Pekerjaan :

• Perform a day-to-day due diligence review of prospective customers by confirming KYC data requirements in accordance with the applicable regulations and internal policies.
• Responsible for collecting and reviewing documents submitted based on a set of guidelines provided.
• Properly record and maintain documentation of necessary supporting documents.
• Perform due and timely escalation to the supervisor whenever needed.
• Perform any other duties relevant to the onboarding process as assigned.

Kualifikasi :

• Minimum bachelor’s degree from any major.
• Has 0 -1 year of experience from related field.
• Must be willing to work in shifting.
• Willingness to learn and grow, self-motivated and result oriented.
• Strong interpersonal, analytical and communication skills.

8. Customer Operations Surakarta

Deskripsi Pekerjaan :

• Conduct the standards and procedures that apply in communicating with customers.
• Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.
• Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.
• Forming and creating sustainable relationships with customers by making extra efforts to build closeness with customers.
• Following up on complaints/feedback and liasing the complaints/feedback submitted by customers to be followed up (either directly carried out in place or escalated to the relevant units).
• Maintain and improve the quality of services by following the guidelines in order to meet quality standards as stated in the SOP/TGU.

Kualifikasi :

• Minimum 0-1 year of experience in Customer Operations or related positions.
• Minimum Diploma Degree from any fields.
• Must be willing to work in shifts.
• Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.
• Customer orientation and ability to adapt/respond to different types of characters.
• Good communication and presentation skill.

9. Fraud Detection

Deskripsi Pekerjaan :

• Carry out fraud prevention activities on a daily basis
• Investigation of fraud cases, where it is expected to think critically
• Create case reports
• Communication and investigative mediation with related parties

Kualifikasi :

• Minimum 0-1 year of experience as Banking Fraud Analyst or related position
• Minimum Diploma Degree from Law, Criminology, Information Technology, System Information or related field
• Willing to work in shifting
• A plus if has experience handling case fraud
• Strong interpersonal, analytical and communication skill

10. Corporate Affairs

Deskripsi Pekerjaan :

• Execute all matters relating to the security and comfort of the company environment
• Compile all report data related to office facilities (costs, damage, vendors) to determine follow-up action from the company
• Documenting important office asset documents and carrying out stock taking of office inventory
• Submit requests to procurement for services or goods that will be needed
• Coordinating with Procurement in providing office needs (snacks, stationery, drink machines, catering, etc.) and managing invoices to ensure all office needs are met
• Coordinate with users/requestors, to ensure effective and timely coordination and good teamwork in maintaining office facilities
• Preparing purchase request and invoicing

Kualifikasi :

• Min. Bachelor’s Degree in Hospitality would be preferred
• Min. 0-1 of experience in office management or general affairs
• Mastering Excel/Spreadsheets

11. Performance Marketing

Deskripsi Pekerjaan :

• Create and manage performance marketing strategy & execution plan
• Plan and execute all digital activation activities (mobile app and website) using ads platform including social media, SEM, Programmatic
• Execute and manage the day to day operations of paid digital marketing campaigns across web, search, and social media
• Set-up and monitor campaign performance, tracking and measuring all digital marketing metrics, generate performance marketing reports and deliver actionable insights from these reports for the brand team to implement
• Manage budgets and campaigns across all digital channels to drive strong return on investment
• Identify trends and insights; translate those learnings for campaign optimization
• Identify and test new channels to continue to meet or exceed established KPI

Kualifikasi :

• Bachelor’s degree in related field
• Strong analytical, problem-solving and project management skills
• At least 2 years experiences in marketing project management, growth marketing, performance marketing or similar positions
• Understanding of marketing financial planning/budgeting, social media advertising across major platforms & website analytics
• Understand industry trends and able to evaluate opportunities for growth
• Experience managing stakeholders, both internally and externally

Simak Juga : Lowongan D3 Semua Jurusan Posisi Lainnya

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