PT Bank Seabank Indonesia - Info Karir dan Magang

SeaBank adalah lembaga keuangan digital. SeaBank adalah perusahaan perbankan berbasis teknologi yang memberikan nasabah kenyamanan perbankan 24/7 dari rumah atau di mana saja, melalui ponsel pintar.

SeaBank bertujuan untuk menjadi Bank dengan tujuan Layanan Digital di negara ini melalui optimalisasi produk berkelanjutan dan teknologi mutakhir, memberikan pengalaman pengguna yang lancar dan menyenangkan.

Sebelum diakuisisi oleh SEA pada tahun 2021, SeaBank dikenal sebagai PT Bank Kesejahteraan Ekonomi (BKE), sebuah bank yang didirikan pada tahun 1992. SEA (NYSE: SE) adalah pemimpin dalam hiburan digital, e-commerce, dan layanan keuangan digital di seluruh dunia. Asia Tenggara Raya. Bersama Sea, misi SeaBank adalah meningkatkan kehidupan konsumen dan usaha kecil di wilayah kami dengan teknologi.

Lowongan Kerja PT Bank Seabank Indonesia

Tertarik bekerja di PT Bank Seabank Indonesia? Siapkan berkas lamaran dan CV anda beserta berkas-berkas pendukung lamaran lainnya.

1. Finance Project

Job Description:

Build and monitor data mart for finance (liaise with DWH Team)
Data sourcing for management reporting and analysis
Data sourcing for monthly Expected Credit Loss (ECL)/ Loan Provisioning calculation and reporting
Prepare and monitor requirement and output for product and accounting related report for finance from DWH or BI
Ad Hoc Report Automation

Requirements:

Minimum Bachelor degree in Accounting/Finance/Banking from a reputable university
Background in Information Technology or System Information are highly preferred
Knowledge in digital banking industry will be highly preferred
Excellent verbal, written and interpersonal communication skills
Excellent time management skills
Fast learner and ability to adapt
Familiar with databases and data analytic tools (SQL, R, Python, Tableau, or others)
Fluent in Bahasa and English are required

2. Team Leader Quality Assurance

Job Description:

Evaluate all documents and work papers related to quality checking in the Collection & Asset Recovery Division.
Monitor the precision and accuracy of the QA implementation process.
Review all reports related to billing code of ethics verification reports for internal and external parties.
Examine the reports related to the results of the code of ethics examination.
Provide recommendations based on inspection results to trainers and related functions in the Collection & Asset Recovery Division.
Coordinate with partners regarding QA findings.
Monitor the progress of implementation of improvement plans by partners based on QA findings.
Review and evaluate team performance, provide learning opportunities or training, and taking corrective action, for the team to work with maximize your potential.
Prepare each team performance report weekly, monthly, yearly to support evaluate future team performance.

Requirements:

Minimum bachelor’s degree from any fields.
Minimum 4 (four) years of experience in similar role at banking or related industry
Able to operate Microsoft Office, particularly PowerPoint & Excel.
Understands BI regulations, OJK regulations, and other regulations related to banking activities.

3. Collection & Asset Recovery

Job Description:

Create the Collection Team’s training work plan (including curriculum & training materials, making quiz, written tests, and roleplays), also creating the training reports to be submitted
Ensure the training program is completed according to the timeline and requirements standardized
Follow up on QC results to fulfill the training needs
Analyze training results on a regular basis to be submitted to management, to find out which parts need to be improved or strengthened
Update with any new banking products
Validate SOP flow process

Requirements:

Minimum Bachelor’s degree graduate
Minimum 3 years of experience as Collection/Asset Recovery Training
Great public speaking is a required skill
Understands regulations & procedures related to the banking industry
Able to operate Microsoft Office

4. Team Leader Customer Operations

Job Description:

Involve and provide solutions to problems experienced by customers that cannot be handled by L1 Agents, to maintain customer satisfaction and Agent capability.
Switch L1 agents to serve customers in accordance with specified service quality standards
Monitor and evaluate Agent performance, provide learning or training opportunities, and take corrective action, so that Agents perform according to their productivity potential.
Ensure L1 agent productivity meets specified targets
Prepare and create Agent performance reports every week/month/year, to support future team performance evaluations.

Requirements:

Minimum 3 (three) years working as a contact center in the banking industry or technology company
Minimum Bachelor’s degree from any major
Understand the operation of information & computer systems
Understand verbal & non-verbal communication methods
Able to communicate using minimally passive English
Understand data processing and reporting

5. Team Leader Desk Collection

Job Description:

Provide guidance and coaching to enhance team members’ skills and productivity.
Managing, evaluate and monitor team performance.
Ensuring compliance with regulations and implementing strategies to maximise collection efficiency.
Create report for collection activities and check the accuracy of billing results reports.
Receive escalation of questions/complaints/cases from agents to ensure problems are handled according to applicable procedures.
Collaborate with other departments to enhance overall collection strategies.

Requirements:

Minimum Diploma Degree from any field
Minimum 2 years of relevant experience from banking or financial services industry
Strong communication and leadership skills.
Proficient in Microsoft Office (especially PowerPoint and Excel)
Understand the laws and regulations from BI, OJK, and other regulators related to banking activities

6. Operations Project & Policy

Job Description:

Identifying the trend and development of technology, issues, and changes in regulation related to KYC (Know Your Customer) & AML/CTF Ops
Coordinate with all stakeholders in coordination, execution, and monitoring projects related to KYC & AML/CTF Ops
Conducting User Acceptance Test related to the development of the KYC & AML/CTF OPS system features to ensure usability and its compatibility.
Monitor and prepare reports related to the performance of KYC & AML/CTF Ops based on the specified matrices
Monitor the completeness and relevance of SOP documents in the KYC & AML/CTF Ops department.
Coordinate with all position stakeholders in reporting and collecting data related to documentation and reports at KYC & AML/CTF Ops.

Requirements:

Minimum bachelor’s degree from any major
Minimum 3 year of experience in relevant field, prior experience in Banking Industry will be an advantage
Excellent communications skills, project management and time management

Simak Juga : Lowongan D3 Semua Jurusan Posisi Lainnya

Cara Melamar:

Jika anda tertarik dan sesuai dengan kualifikasi lowongan ini, silahkan mendaftar secara online:

1. Finance Project	DAFTAR
2. Team Leader Quality Assurance	DAFTAR
3. Collection & Asset Recovery	DAFTAR
4. Team Leader Customer Operations	DAFTAR
5. Team Leader Desk Collection	DAFTAR
6. Operations Project & Policy	DAFTAR