PT Bank Seabank Indonesia

SeaBank adalah lembaga keuangan digital. SeaBank adalah perusahaan perbankan berbasis teknologi yang memberikan nasabah kenyamanan perbankan 24/7 dari rumah atau di mana saja, melalui ponsel pintar. SeaBank bertujuan untuk menjadi Bank dengan tujuan Layanan Digital di negara ini melalui optimalisasi produk berkelanjutan dan teknologi mutakhir, memberikan pengalaman pengguna yang lancar dan menyenangkan.

Sebelum diakuisisi oleh SEA pada tahun 2021, SeaBank dikenal sebagai PT Bank Kesejahteraan Ekonomi (BKE), sebuah bank yang didirikan pada tahun 1992. SEA (NYSE: SE) adalah pemimpin dalam hiburan digital, e-commerce, dan layanan keuangan digital di seluruh dunia. Asia Tenggara Raya. Bersama Sea, misi SeaBank adalah meningkatkan kehidupan konsumen dan usaha kecil di wilayah kami dengan teknologi.

Lowongan Kerja PT Bank Seabank Indonesia

Tertarik bekerja di PT Bank Seabank Indonesia? Siapkan berkas lamaran dan CV anda beserta berkas-berkas pendukung lamaran lainnya.

1. Customer Service

Job Description:

• Carry out services to customers as: Deliver product and service information bank; Follow up and finish customer complaints; Perform all activities that become relevant Customer Service authorities Automated Teller Machine card
• Conducting Cross Selling of Bank products and perform archive management
• Handle complaints from customers and create a recap of customer complaints in Microsoft Excel form
• Identify and mitigate potential risks, especially Operational Risk on each transactions made in Customer Service
• Performing Customer Due Diligence to obtain accurate relevant information prospective customer data in accordance with the data submitted in the opening application account
• Performing Enhanced Due Diligence to high-risk customers by adding aspects requirements or data that must be met by prospective customer and implement Payment Tools Using Cards operations.

Requirements:

• Minimum Bachelor’s degree from any major
• At least 1 (one) year of experience in related field
• Excellent with Excel and able to operate Microsoft Office & PowerPoint.
• Customer-oriented.
• Placement Bintaro.

2. Team Leader Desk & Field Collection

Job Description:

• Provide guidance and coaching to enhance team members’ skills and productivity.
• Managing, evaluate and monitor team performance.
• Ensuring compliance with regulations and implementing strategies to maximize collection efficiency.
• Create report for Desk & Field collection activities and check the accuracy of billing results reports.
• Receive escalation of questions/complaints/cases from agents to ensure problems are handled according to applicable procedures.
• Collaborate with other departments to enhance overall collection strategies.

Requirements:

• Minimum Bachelor’s Degree from any field
• Minimum 2 years of relevant experience from banking or financial services industry
• Strong communication, negotiation, and leadership skills
• Proficient in Microsoft Office (especially PowerPoint and Excel)
• Understand the laws and regulations from BI, OJK, and other regulators related to banking activities

3. Collection Partnership Management

Job Description:

• Ensure optimal performance of Partner by monitoring and evaluating Collection partner effectively
• Analyze Partner Performance metrics such as Recovery rates, Collection activity efficiency and Customer Feedback
• Provide Regular reports on Collection Partnership to management
• Identify areas for improvement and with with partners to optimize collection processes
• Collaborate with Internal Collection QA to act as the primary point of contact to deliver the QA result, and resolutions of disputes between the Company and Partners
• Identify QA findings from reports that need to be submitted to Loan Channeling/Joint Financing partners
• Convey QA findings to relevant departments in Loan Channeling/Joint Financing partners
• Coordinate with all partners regarding data requests related to QA Loan Channeling/Joint Financing sampling to be fulfilled by each partner
• Monitoring and repairs carried out by partners is in accordance with bank standards and regulations

Requirements:

• Minimum 2 years of experience in banking product operations/business, especially Loan Channeling/Joint Financing
• Minimum Bachelor’s Degree in any major
• Understanding the provisions and business processes in the banking industry
• Able to use data processing tools and operate Microsoft Office, especially PowerPoint and Excel
• Excellent verbal, written, and interpersonal communication skills
• Good time management skills
• Able to analyze data trends and anomalies
• Strong negotiation and relationship management skills
• Experience in working with third party Collection Partner, Agencies or Financial Institutions
• Understand regulations and code of ethics related to the applicable billing

4. Retail Lending Specialist

Job Description:

• Analyzing developments in the digital banking industry and evaluating SeaBank’s positioning in the market
• Identify opportunities from consumer portfolios for retail loan products
• Implementing possible roadmap for retail loan products and services by referring to company objectives and applicable regulatory policies
• Analyze data, reports and feedback regarding the performance of all retail loan products with data-based analysis

Requirements:

• Bachelor’s Degree in Business/Management or any relevant major
• Minimum of 4 years experience in banking/financial technology or services, or relevant industry
• Familiar and understand the business terms and processes for retail credit in banking

5. Commercial & Partnership Manager

Job Description:

• Responsible for achieving sales and partnership by preparing product marketing strategies, client management, and periodically monitoring product achievements in accordance with applicable standards and regulations
• Identify pipeline mapping of potential partners and maintaining relationship
• Carrying out due-diligence & profiling of potential partners
• Become a key person who connects with partners and management
• Manage administrative related to agreement or partner’s related documents

Requirements:

• Bachelor’s Degree from Business Management/Economics or related major
• Minimum of 5 years experiences in relevant position from banking or financial institution/services
• Familiar with analyze financial reports analysis
• Familiar with the provisions and business processes in the banking industry
• Strong marketing and negotiation skills

6. IT Risk

Job Desctiption:

• Conduct assessments with related work units to gather information regarding IT-related risks
• Calculate risk appetite, risk tolerance and risk limits related to IT risks based on directions and instructions from Senior IT Risk
• Follow up on policies and procedures that have to be reviewed and make complaints against all IT policies and procedures
• Coordinate and monitor the implementation of the internal control system in implementing effective IT risk management.
• Follow up on the follow-up of risky incidents/events related to IT that occur at the Bank
• Prepare RMC reporting for IT Risks
• Follow up with related work units for completeness of risk control self assessment (RCSA) and key risk indicator (KRI) documents
• Assist Senior IT Risk to coordinate with related work units, especially IT, for data sources related to the implementation of IT risk measurement reviews
• Prepare training/socialization materials related to IT risk management
• Prepare exposure materials for the IT risk management committee

Requirements:

• Minimum 3-4 years in banking or consultant firm in dealing with information technology risks and cybersecurity
• Bachelor’s Degree
• Have basic knowledge of BI, OJK, and applicable laws and regulations related to Bank business activities
• Have basic knowledge regarding internal control, procedures, systems, operations, and risk management
• Have good analytical and problem solving skills
• Have good verbal and written communication skills

7. Operational Audit Officer

Job Desctiption:

• Implement the audit plan in accordance with Annual Audit Work Program.
• Conduct a risk assessment of the audit universe Internal Audit on an annual basis
• Create suggestions and input related Policy.
• Prepare Audit Results Reports
• Conduct socialization of internal control for the Head Office, Branch Office and Sub-Branch Office
• Monitor the progress the completion of audit finding and report it to the Head of Department
• Prepare mandatory reports for internal and regulators, such as OJK.
• Provide consultation to Stakeholders related to the development of internal control processes in operational activities at the head office and branch office

Requirements:

• Bachelor’s Degree in Accounting, Economics, Statistics or related fields.
• 3-5 years of experience in related fields.
• Must be available for travelling to Branch sites.
• Able to communicate in English is preferable.
• Possessing general knowledge, skills and competencies on accounting principles, credit process, and/or regulations related to Banking industry is a plus specially in treasury and loan.
• Detail-oriented individual and ability to multi-task, as well as proven team player.
• Willingness to learn and grow, self-motivated and result oriented.
• Good oral and written communication skills, time management and organizational skills.
• Fluency in Microsoft Office (e.g., Excel and PowerPoint).

8. Transaction Monitoring & Reporting

Job Desctiption:

• Develop and check system transaction monitoring to be customized with the needs of the bank
• Develop and check system AML/CTF reporting initiated by Regulator to ensure system reporting in accordance with the provisions
• Develop related training for employees Banks in accordance with their respective responsibilities each to raise awareness employees regarding financial crimes at Bank
• Analyzing transactions that are allegedly not reasonable based on the results of Branches Office escalation and other work units to be followed up in accordance with the provisions
• Submitting LTKM and LAM to PPATK for transactions that meet criteria/conditions apply to meet reporting obligations to regulators
• Doing administration (documentation) on the results of the analysis and reports that have been submitted to ensure documentation archived according to applicable standards
• Compile and collect data for LTKM and LAM reporting needs for ensure data reporting needs true and accurate
• Prepare and follow up reports on data requests from external parties (eg INTRAC) to ensure follow-up in accordance with applicable regulations

Requirements:

• Minimum S1 majoring in Economics, Management, Accounting, Business, Information Systems and Law
• Minimum 4 years of experience in banking APU/PPT implementation functions (especially Transaction Monitoring Compliance)
• Understand POJK/SEOJK/PPATK (local regulator) regulations or laws relating to APU/PPT
• Understand products (credit, funding, treasury) and other banking activities
• Have a Risk Management Certificate, Compliance Certificate adjusted to the job grade and position carrying out the compliance function in the Bank organization
• Understand the APU/CFT system at the bank for CDD and TM
• Have good communication skills

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